Downloads
 Our Terms
and Conditions
Engaging with new customers for the first time is something we
do on a daiily basis. To try to eliminate surprises and to save
time we place as much information as possible on this page. When
you visit or call us for your free consultation, we can then focus
on your needs and not ours.
As in your business, time is money and we do not want to waste
this valuable resource. We would far rather spend the time creating
your promotional literature and websiite. Please take the time to
read through our summary of terms below.
We only charge for what you need and we do not have any hidden
charges. Our customers prefer this approach and accept that our
pricing structure is fair. If you feel you are unable to accept
any of these terms due to restrictions within your own business,
please let us know so that we can try to accommodate you and win
your business.
- All print orders less than £1000 excluding VAT are
paid for in full at the time of placing the order.
- Artwork submitted is subject to a file check fee of £15
per file unless a signed Disk Risker Form is received.
- Images submitted are accepted as being owned by the customer
with permission to use for print or internet.
- Credit Card payments are subject to a 2% surcharge.
- Delivery charges are applied to all jobs unless collected
from store.
- Our production times are guaranteed but we cannot be held
responsible for courier delays.
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- Disks submitted to us will only be returned if requested
at point of order.
- Further charges may be applied if changes to the artwork
are outwith the original brief.
- Additional proofs may be chargeable.
- A standard proof is sent as a PDF attachment by email
unless specified otherwise.
- We reserve the right to refuse artwork if we feel the
content is unsuitable to print.
- Any dissatisfaction with print must be reported to us
within 24 hours of receipt.
- The Guaranteed Delivery will be made no later than 10pm
of the last working day of the Guaranteed Period. See
Print Terms in Detail
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TERMS GOVERNING
THE USE OF OUR SERVICES AS A PRINTING.COM FRANCHISE.
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Web design services are also governed by our terms and
conditions. Each project has a contract agreed between the
client and Delta Design before work commences.
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Delta Design provides shared hosting accounts
using our Webfusion reseller account. This has proved to
be a cost effective and reliable service for webhosting
and email accounts. However, Delta Design cannot be held
responsible for failures outwith our control. We act as
a point of contact to all our Webfusion customers and raise
issues on their behalf but under no circumstance can we
be held responsible for any loss of earnings as a result
of Webfusions/Pipex failure to provide 100% uptime on their
virtual servers.
The internet and customer broadband connections
are also outwith our control and any failure to connect
or receive or send email should be thoroughly investigated
by third party service providers either before contacting
us or simultaneously so that we can help to resolve the
problem as swiftly as possible.
Failure to renew domain names is known
to cause website outage and email failure. Please ensure
your domain name renewal is managed correctly and that you
know when it is going to expire.
We recommend that you take ownership of
your own domain name by creating a 123-reg account and transferring
your domain name to it. You are then responsible for its
renewal but you will avoid costly administration fees.
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